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What we do
blackchair is a consultancy providing expertise in contact centres, IT security and configuration management.
We help companies to expand easily, by providing experts and software solutions to analyse, de-risk, manage, secure and stabilise their IT and contact centre environments.

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How we add value
We can make a real difference to your business through:
  • Reduced Risk of Operation Failure
  • Effective use of Staffing Levels
  • Technology Asset Capabilities/Usage
  • Better Communication Routing
  • Accurate Reporting
  • Increasing your service levels at current investment levels
  • Increasing Client Technology Capabilities
  • Knowledge Management
  • Dependable Security
  • Asset lifecycle Management
  • Relevant System and Business Support Services

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Our specialist services
We work with our clients to implement, manage and expand their existing technology, to make their assets work harder and optimise their investments. We are an extension to our clients operation.

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Policing change

Spotlight is a powerful cross platform solution designed to track all change events within your IT environment, which has proven to deliver improved platform stability, reduced operational costs, risk mitigation and greater regulatory compliance. Our suite of tools for contact centre, networking and IT, provides instant insight into the behavioural characteristics of your operation, and allows you to make strategic decisions or execute projects faster than ever before.

Click here to find out more.

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Delivering excellence

We deliver excellence through the following disciplines:

  • Program and Project Management
  • Business and Technical Consultancy
  • Configuration Management
  • Engineering
  • Onsite Resource
  • Support
  • Training

Our specialist architecture, development and engineering technologies are:

  • Genesys
  • Alcatel
  • AVAYA
  • CISCO
  • Unify
  • Microsoft


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Testimonials & Use Cases

Established in June 2005, and privately owned, our business has grown on the quality of our work and trading values; trusted, dependable and a meticulous service provider.

We have a proud reputation for delivering successfully on behalf of our clients.


Welcome to blackchair

Please click on the boxes to learn more...

We are unique.
Our specialist service advice covers:

We are specialists.
Architects, Developers and Engineers in:

  • Genesys
  • Alcatel
  • AVAYA
  • CISCO
  • Unify
  • Microsoft
Products & services.
We deliver excellence through the following disciplines:



Twitter @blackchair_info blackchair

 

blackchair Europe Abbey House, 1650 Arlington Business Park, Theale, Reading, Berkshire, RG7 4SA. +44 845 456 6751
blackchair Americas 71 Stevenson Street, Suite 400, San Francisco, California, 94105. +1 415 655 6788
email: enquiries@theblackchair.com    Support Enquiries: www.theblackchair.com/support/